CallSentinel - Conversation Intelligence
Dedicated DatabaseKnow Every Call. Coach Every Rep. Close More Deals.
Stop guessing how your sales and support calls are going. CallSentinel uses AI to automatically transcribe, score, and analyze every conversation — giving you instant visibility into agent performance, compliance gaps, and revenue opportunities you are missing today.
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AI transcription with speaker diarization — know who said what
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Automatic call scoring for sentiment, compliance & objection handling
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Agent performance leaderboards and coaching alerts
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Custom analysis rules tailored to your business
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Deep-dive analysis on any call with one click
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Works with any call recording — upload or integrate
Tailored quote — setup, training & monthly running fee
Get Started in 3 Simple Steps
No technical knowledge needed. If you can use a phone, you can use IoSnack CallSentinel - Conversation Intelligence.
Upload Your Calls
Drag and drop call recordings — single or batch. Supports MP3, WAV, M4A and more. Processing begins automatically.
AI Analyzes Everything
Our AI engine transcribes, identifies speakers, scores quality, checks compliance, and detects sentiment — all in minutes.
Get Actionable Insights
Review scores on your dashboard, coach underperformers with specific feedback, and track improvement over time. Deep-dive into any call with one click.
Screenshots & Preview
Here's what you'll get — a clean, intuitive interface designed for speed.
Performance Intelligence Dashboard
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Five AI scores at a glance: Overall, Sentiment, Compliance, Objections & Deal Closing
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Compliance Health meter with greeting & closing rates
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Top Agent spotlight with call volume rankings
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Live call trend chart & top objection categories
Per-Call AI Analysis
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Five-dimension scoring: Overall, Sentiment, Compliance, Objections, Deal Closing
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AI-generated call summary in seconds — no manual notes needed
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Key topics automatically extracted from the conversation
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Tabs: Overview, Transcript, Objections, Compliance — everything in one place
AI Coaching Insights
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What the agent did well — specific observations from the call
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Exact weaknesses identified with direct evidence from the conversation
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Actionable Coaching Tips your manager can share immediately
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Audio metrics: speaking ratio, speech speed, interruptions & silence
Objection Coaching with AI Suggestions
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Every customer objection detected and listed automatically
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Agent's actual response shown alongside the objection
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AI suggestion for better handling — highlighted and ready to train with
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Handled vs Unhandled classification per objection
Compliance Reports
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Total checks with Pass / Fail breakdown across all calls
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Per-rule results: greeting, closing, empathy, disclosure checks
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Every failed call flagged with the missing element clearly shown
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Overall compliance rate visible instantly — no spreadsheet needed
Full Transcript with Speaker Labels
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Every word transcribed — CUSTOMER and AGENT clearly labeled
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Timestamped line by line for precise reference
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Searchable and scrollable — find any moment in seconds
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Use as a coaching reference — share with agents directly
Custom Analysis Rules
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Built-in default rules: anger detection, agent tone, interruptions, silence
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Add your own custom rules tailored to your scripts and policies
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Rules categorized: Customer Emotion, Agent Behavior, Call Quality
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Apply different rule sets per project or campaign
Upload & Analyze in Minutes
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Drag & drop your recording — MP3, WAV, M4A, OGG supported
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Assign to project and agent at upload time
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Choose Standard or Deep Analysis quality per call
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AI processing starts automatically — results in minutes
ROI Calculator — See Your Real Savings
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Drag the slider to your daily call volume — savings update instantly
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Side-by-side: Human QA Analysts vs CallSentinel AI cost
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See exact monthly savings, freed hours, and 100% call coverage
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Usage dashboard: credits used, remaining & storage at a glance
Call Recordings — Your Conversation Library
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Every uploaded call listed with agent, project, outcome & score
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Filter by status, agent, project or date range in seconds
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Category & outcome tags — Sale Made, Follow Up, Resolved, Complaint
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One-click CSV export of your entire call library
Bulk Import — 100 Calls in One Upload
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Drag-and-drop multiple audio files for batch processing
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Assign project & agent to the whole batch in one step
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Parallel AI processing — hundreds of calls analyzed without waiting
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Supports MP3, WAV, M4A, OGG, FLAC, AAC & more
Analytics Dashboard
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Sentiment distribution across all analyzed calls
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Greeting & closing compliance rates — benchmarked over time
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Top Objections chart — see what is costing you deals
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Agent Leaderboard — identify top performers & coaching needs
Compliance Reports
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Track every policy check across every call — Passed / Failed
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Failed-check details: which rule, why it failed, what was missing
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Overall compliance rate headline KPI for executives
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Date-filterable for monthly / quarterly audit exports
AI Insights — Per-Call Coaching
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**Strengths** — what the agent did well on this specific call
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**Weaknesses** — precise gaps, quoted from the transcript
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**Coaching Tips** — concrete actionable improvements for next call
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Audio metrics: speaking ratio, interruptions, volume spikes
Help Center — Learn Every Feature
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Searchable in-app guides for every feature of CallSentinel
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Getting Started, Calls & Uploads, Analytics, Rules, Webhooks & more
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Search by keyword — find the answer in seconds
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First-Time Setup Guide — get value in under 10 minutes
Complete Feature List
Every feature built to help your business run faster and smarter.
AI Transcription & Diarization
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Automatic speech-to-text for every call
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Speaker diarization — know who said what
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Timestamp-accurate transcripts
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Support for multiple audio formats (MP3, WAV, M4A)
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Batch upload for processing multiple calls at once
AI Scoring & Analysis
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Automatic quality scoring on every call
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Sentiment analysis throughout the conversation
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Deal-closing probability score for every sales call
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Compliance and script adherence checking
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Objection handling detection and classification
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Custom scoring rules per project
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Deep analysis for granular AI insights on demand
Agent Performance Management
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Agent leaderboard ranked by quality scores
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Individual agent performance dashboards
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Coaching alerts when scores drop below threshold
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Performance trend tracking over time
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Team comparison analytics
Projects & Organization
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Organize calls into projects by team or campaign
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Custom analysis rules per project
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Compliance templates for regulated industries
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Per-project analytics and reporting
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Smart archive — soft-delete projects with call history
Dashboard & Analytics
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Real-time dashboard with call volume and quality trends
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Compliance alert feed
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Daily, weekly, and monthly trend analysis
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Export-ready reports
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Filter by agent, project, date range, and score
Billing & Usage
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Transparent credit-based billing — pay for what you use
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Built-in ROI calculator comparing AI vs human analysts
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Monthly credit allocation with rollover visibility
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Usage breakdown by project and agent
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Storage tracking for call recordings
Enterprise Security & Integration
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Enterprise-grade data isolation — your data is completely separate
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Single sign-on from your IoSnack dashboard
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Role-based access control with custom permission sets
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Secure cloud storage for all recordings and transcripts
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Full audit trail of all actions
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PII redaction — sensitive data automatically masked in transcripts
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REST API access with API key authentication
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Webhook notifications for real-time event delivery to your systems
Proprietary AI Engine
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Multi-layer AI redundancy — no single point of failure
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Automatic failover — always analyzing, even during infrastructure disruptions
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Proprietary analysis engine fine-tuned for call intelligence
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Configurable analysis depth per project
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Accuracy improves over time as more calls are processed
Who Is This For?
One CallSentinel - Conversation Intelligence, multiple industries — with features tailored to each.
Sales Teams
Know which reps are closing and which are losing deals. Automatically score every sales call for objection handling, upsell opportunities, and closing technique.
Customer Support Centers
Ensure every support call meets your quality standards. Detect frustrated customers, compliance violations, and coaching opportunities before they become problems.
Compliance & Quality Assurance
Replace manual call sampling with 100% coverage. Every call is scored against your compliance rules automatically — no more spot-checking 5% of calls.
Training & Coaching
Accelerate new hire ramp-up and ongoing coaching. AI identifies exactly what each agent needs to improve and surfaces the best calls as training examples.
Why Smart Teams Are Replacing Manual QA
See exactly what changes the day you switch — issue by issue.
Only 5–15% of calls reviewed — most coaching is guesswork
100% of calls analyzed automatically — nothing slips through
QA team burns 3+ days a week scoring calls by hand
Every call scored in minutes — zero human hours
Different reviewers give different scores — no consistency
Objective AI scoring, the same standard on every call
Compliance violations slip through unnoticed
Every call checked against your rules — gaps eliminated
Plain transcripts still need a human to make sense of them
AI summary + sentiment + topics surface the answer in seconds
Coaching feedback is generic, vague, and weeks late
Specific, evidence-backed coaching ready the same day
Sales objections get lost between the call and the CRM
Every objection extracted with proven handling suggestions
QA analysts cost a fortune — and still can't scale
70%+ cheaper than manual QA, scales with one click
Spreadsheets, lost notes, zero trend visibility
Searchable archive, dashboards, agent leaderboards
No audit trail when regulators or clients ask for proof
Pass/fail compliance reports — audit-ready any day
Same calls. Different outcomes. Stop paying for the old way.
See Your SavingsSee How Much You'll Save
Drag the slider to match your daily call volume and instantly see the cost difference between human QA analysts and CallSentinel AI.
Human QA Analysts
Manual call review
CallSentinel AI
Automated call intelligence
* Salary estimates based on your region's average QA analyst compensation. ~20 calls reviewed per analyst per day. Actual savings depend on your plan and call volume.
What's Included in Your Custom Setup
Every CallSentinel - Conversation Intelligence deployment is tailored to your business — base capabilities plus the optional capabilities you need. Pricing is custom-quoted per client.
25 Extra Agents
Add 25 additional agent profiles for performance tracking and analytics.
Webhook Integration
Push call analysis results to external systems via HMAC-signed webhooks. Integrate with your CRM, Slack, or custom dashboards.
API Access
Programmatic access via REST API with HMAC-SHA256 authenticated API keys. Upload calls, fetch results, and integrate with your pipeline.
WhatsApp Coaching Alerts
Send automated coaching tips and performance alerts to agents via WhatsApp after each call analysis.
Advanced Analytics & Reports
Deep analytics with trend analysis, team comparisons, compliance heatmaps, exportable reports, and scheduled email digests.
Custom Analysis Rules
Create custom call analysis rules tailored to your business. Define scoring criteria, compliance checks, and coaching triggers beyond the 12 built-in defaults.
GDPR & Data Compliance
Advanced PII redaction, data retention policies, agent data export/deletion (right to be forgotten), and compliance audit logs.
Dedicated Database (Enterprise)
Your own dedicated database instance with full isolation. Essential for enterprises with sensitive call recordings, regulatory compliance, and high-volume processing requirements.
1,500 Extra Credits/Month
Add 1,500 extra credits per month. Stackable — purchase multiple times to increase your monthly credit limit.
Get Your Custom CallSentinel - Conversation Intelligence Quote
Setup, training, integration, and a monthly running fee — sized to your business. We'll respond within 24 hours.
Trusted by Businesses Worldwide
See what our customers say about running their businesses with IoSnack CallSentinel - Conversation Intelligence.
"We used to manually review maybe 10 calls a week. Now CallSentinel analyzes every single call automatically. We found coaching opportunities we were completely missing and our close rate went up 23% in two months."
"Compliance checking used to take our QA team 3 full days every week. CallSentinel does it in real-time for every call. We reassigned two QA staff to more strategic work and actually improved our compliance scores."
"The agent leaderboard changed the culture of our support team. Reps started competing on quality scores and our customer satisfaction jumped from 3.4 to 4.6 stars in one quarter."
"The ROI calculator was not lying — we are saving over 70% compared to our old manual QA process. And the analysis quality is far more consistent than human reviewers ever were."
CallSentinel - Conversation Intelligence FAQ
Common questions about CallSentinel - Conversation Intelligence.
Related reading from the IoSnack blog
Deeper dives on the problems CallSentinel - Conversation Intelligence solves.
Ready to Deploy CallSentinel - Conversation Intelligence?
Tailored setup, training, and a monthly running fee — sized to your business. We respond within 24 hours.
Custom pricing · Setup, training & monthly fee tailored to your business