CallSentinel - Conversation Intelligence
Dedicated DatabaseKnow Every Call. Coach Every Rep. Close More Deals.
Stop guessing how your sales and support calls are going. CallSentinel uses AI to automatically transcribe, score, and analyze every conversation — giving you instant visibility into agent performance, compliance gaps, and revenue opportunities you are missing today.
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AI transcription with speaker diarization — know who said what
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Automatic call scoring for sentiment, compliance & objection handling
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Agent performance leaderboards and coaching alerts
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Custom analysis rules tailored to your business
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Deep-dive analysis on any call with one click
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Works with any call recording — upload or integrate
or $180/year (save ~17%)
Get Started in 3 Simple Steps
No technical knowledge needed. If you can use a phone, you can use IOSnack CallSentinel - Conversation Intelligence.
Upload Your Calls
Drag and drop call recordings — single or batch. Supports MP3, WAV, M4A and more. Processing begins automatically.
AI Analyzes Everything
Our AI engine transcribes, identifies speakers, scores quality, checks compliance, and detects sentiment — all in minutes.
Get Actionable Insights
Review scores on your dashboard, coach underperformers with specific feedback, and track improvement over time. Deep-dive into any call with one click.
Screenshots & Preview
Here's what you'll get — a clean, intuitive interface designed for speed.
Intelligence Dashboard
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Total calls analyzed, average scores & trends
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Daily call volume and quality trends
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Compliance alerts and coaching flags
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Quick access to recent calls needing attention
Call Detail & Transcript
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Full transcript with speaker labels and timestamps
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AI quality score with category breakdown
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Sentiment analysis throughout the conversation
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Deep analysis button for granular AI insights
Agent Performance Leaderboard
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Ranked agents by quality score
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Compare performance across your entire team
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Track improvement over time per agent
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Identify coaching needs before they become problems
Project Organization
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Group calls by campaign, team, or department
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Custom scoring rules per project
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Compliance templates for regulated industries
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Per-project analytics and reporting
Easy Call Upload
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Drag-and-drop single or batch call recordings
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AI processing starts automatically after upload
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Results ready in minutes, not hours
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Supports MP3, WAV, M4A and more
AI Deep Analysis
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Granular AI analysis beyond the initial score
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Key topics, objections, and action items extracted
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What the agent did well and areas to improve
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Specific coaching recommendations
Agent Management
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Add and manage your team easily
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Individual agent performance metrics
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Call history and quality trends per agent
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Compliance tracking per agent
Billing & ROI Calculator
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Transparent credit-based billing
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Built-in ROI calculator shows your savings
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See exactly how much you save vs manual QA
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Usage breakdown by project and agent
Complete Feature List
Every feature built to help your business run faster and smarter.
AI Transcription & Diarization
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Automatic speech-to-text for every call
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Speaker diarization — know who said what
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Timestamp-accurate transcripts
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Support for multiple audio formats (MP3, WAV, M4A)
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Batch upload for processing multiple calls at once
AI Scoring & Analysis
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Automatic quality scoring on every call
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Sentiment analysis throughout the conversation
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Compliance and script adherence checking
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Objection handling detection
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Custom scoring rules per project
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Deep analysis for granular AI insights on demand
Agent Performance Management
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Agent leaderboard ranked by quality scores
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Individual agent performance dashboards
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Coaching alerts when scores drop below threshold
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Performance trend tracking over time
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Team comparison analytics
Projects & Organization
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Organize calls into projects by team or campaign
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Custom analysis rules per project
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Compliance templates for regulated industries
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Per-project analytics and reporting
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Smart archive — soft-delete projects with call history
Dashboard & Analytics
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Real-time dashboard with call volume and quality trends
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Compliance alert feed
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Daily, weekly, and monthly trend analysis
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Export-ready reports
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Filter by agent, project, date range, and score
Billing & Usage
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Transparent credit-based billing — pay for what you use
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Built-in ROI calculator comparing AI vs human analysts
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Monthly credit allocation with rollover visibility
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Usage breakdown by project and agent
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Storage tracking for call recordings
Enterprise Security
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Enterprise-grade data isolation — your data is completely separate
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Single sign-on from your IoSnack dashboard
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Role-based access control
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Secure cloud storage for all recordings and transcripts
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Full audit trail of all actions
Proprietary AI Engine
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Built-in redundancy — always available, always analyzing
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Proprietary analysis engine tuned for call intelligence
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Configurable analysis depth per project
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Continuous improvement as more calls are processed
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Continuously improving accuracy with every call processed
Who Is This For?
One CallSentinel - Conversation Intelligence, multiple industries — with features tailored to each.
Sales Teams
Know which reps are closing and which are losing deals. Automatically score every sales call for objection handling, upsell opportunities, and closing technique.
Customer Support Centers
Ensure every support call meets your quality standards. Detect frustrated customers, compliance violations, and coaching opportunities before they become problems.
Compliance & Quality Assurance
Replace manual call sampling with 100% coverage. Every call is scored against your compliance rules automatically — no more spot-checking 5% of calls.
Training & Coaching
Accelerate new hire ramp-up and ongoing coaching. AI identifies exactly what each agent needs to improve and surfaces the best calls as training examples.
How We Compare
See why IOSnack gives you more for less.
| Feature | CallSentinel AI | Manual QA / Spreadsheets |
|---|---|---|
| 100% Call Coverage | ||
| AI Transcription with Speaker Labels | ||
| Automatic Quality Scoring | ||
| Real-time Agent Leaderboard | ||
| Sentiment Analysis | ||
| Compliance Checking | Partial | |
| Custom Scoring Rules | ||
| Deep AI Analysis on Demand | ||
| Coaching Recommendations | ||
| Instant Results (Minutes) | ||
| Works 24/7 Without Hiring | ||
| Cost per Call Analysis | $5 - $15 | |
| Scales to 1000+ Calls/Day | ||
| Objective & Consistent Scoring | ||
| ROI Calculator Built-in |
See How Much You'll Save
Drag the slider to match your daily call volume and instantly see the cost difference between human QA analysts and CallSentinel AI.
Human QA Analysts
Manual call review
CallSentinel AI
Automated call intelligence
* Salary estimates based on your region's average QA analyst compensation. ~20 calls reviewed per analyst per day. Actual savings depend on your plan and call volume.
Optional Add-ons
Extend your CallSentinel - Conversation Intelligence with powerful add-on features.
25 Extra Agents
Add 25 additional agent profiles for performance tracking and analytics.
Webhook Integration
Push call analysis results to external systems via HMAC-signed webhooks. Integrate with your CRM, Slack, or custom dashboards.
API Access
Programmatic access via REST API with HMAC-SHA256 authenticated API keys. Upload calls, fetch results, and integrate with your pipeline.
WhatsApp Coaching Alerts
Send automated coaching tips and performance alerts to agents via WhatsApp after each call analysis.
Advanced Analytics & Reports
Deep analytics with trend analysis, team comparisons, compliance heatmaps, exportable reports, and scheduled email digests.
Custom Analysis Rules
Create custom call analysis rules tailored to your business. Define scoring criteria, compliance checks, and coaching triggers beyond the 12 built-in defaults.
GDPR & Data Compliance
Advanced PII redaction, data retention policies, agent data export/deletion (right to be forgotten), and compliance audit logs.
Dedicated Database (Enterprise)
Your own dedicated database instance with full isolation. Essential for enterprises with sensitive call recordings, regulatory compliance, and high-volume processing requirements.
1,500 Extra Credits/Month
Add 1,500 extra credits per month. Stackable — purchase multiple times to increase your monthly credit limit.
Trusted by Pakistani Businesses
See what our customers say about running their businesses with IOSnack CallSentinel - Conversation Intelligence.
"We used to manually review maybe 10 calls a week. Now CallSentinel analyzes every single call automatically. We found coaching opportunities we were completely missing and our close rate went up 23% in two months."
"Compliance checking used to take our QA team 3 full days every week. CallSentinel does it in real-time for every call. We reassigned two QA staff to more strategic work and actually improved our compliance scores."
"The agent leaderboard changed the culture of our support team. Reps started competing on quality scores and our customer satisfaction jumped from 3.4 to 4.6 stars in one quarter."
"The ROI calculator was not lying — we are saving over 70% compared to our old manual QA process. And the analysis quality is far more consistent than human reviewers ever were."
CallSentinel - Conversation Intelligence FAQ
Common questions about CallSentinel - Conversation Intelligence.
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