How does CallSentinel work?

Upload your call recordings (MP3, WAV, M4A) and our AI automatically transcribes the conversation with speaker labels, scores quality across multiple dimensions (sentiment, compliance, objection handling), and provides actionable insights — all within minutes.

What audio formats are supported?

We support all common audio formats including MP3, WAV, M4A, OGG, and FLAC. Files can be uploaded individually or in batches.

How accurate is the AI transcription?

Every call is transcribed word for word with the speakers separated, so you always know who said what, and each segment carries a confidence figure. Where a recording is genuinely too poor to transcribe reliably, the call is flagged as low-confidence and left unscored rather than being given a number nobody should trust — a wrong score on a real person's performance is worse than no score.

Can I customize the scoring criteria?

Yes. Each project can have its own custom analysis rules and compliance templates. You define what matters for your business — from greeting scripts to disclosure requirements — and CallSentinel scores every call against your criteria.

How many calls can CallSentinel handle?

CallSentinel scales to handle thousands of calls per day. Unlike human QA teams, it processes calls in parallel and never takes a day off. Your plan determines your monthly credit allocation.

What is the credit system?

You are quoted a monthly analysis allowance sized to your call volume, and usage is metered against it rather than per seat. A call consumes according to its length and the depth you chose — one unit per started minute on standard analysis, two per minute on deep — so a two-minute callback costs a fraction of a forty-minute negotiation. Your usage and what is left are always visible in the billing dashboard, and you can top up at any point without changing plan. Tell us your monthly call volume and we will tell you exactly what it costs.

How does Deep Analysis differ from standard analysis?

Standard analysis provides transcription, scoring, and sentiment analysis for every call automatically. Deep Analysis is an on-demand feature that provides granular insights — extracted action items, coaching recommendations, topic mapping, and detailed improvement suggestions for a specific call.

Absolutely. Your recordings, transcripts, and analytics are stored in a completely isolated environment — no other customer can ever access your data. All data is encrypted in transit and at rest, with enterprise-grade access controls and a full audit trail.

Can I connect CallSentinel to my existing phone system?

Yes, through our API. You can drag and drop recordings, upload up to twenty at once, or have your own dialler, PBX, CRM or a folder-watching script hand calls over automatically as they end — the upload API takes the audio plus the agent and project it belongs to, so nothing needs tagging by hand. Results travel the other way too: a webhook can push the score, the compliance result or a violation straight into your CRM or team chat the moment a call is analysed. And if you are on a cloud phone platform — Twilio, RingCentral, Zoom Phone, Vonage, Aircall and the like — we wire that connection up for you on request as part of onboarding, so finished recordings arrive on their own and nobody uploads anything by hand. Tell us what you run on and we will set it up.

Our calls are in Urdu and Arabic. Does that work?

Yes, and it is one of the main reasons teams in our markets choose it. The call is transcribed in the language it was actually spoken in, then delivered to you in English at full length — translated word for word, never summarised. Mixed-language calls, where an agent switches between English and Urdu mid-sentence, are handled as one conversation rather than falling apart. That means a head office, a client or a compliance officer who does not speak the language can still read every line of what was said.

Does it only read the transcript, or does it actually listen?

It listens. Reading words on a page cannot tell you that the agent talked over the customer eleven times, that the customer was left in ninety seconds of silence, or that a voice was raised. Those are measured from the recording itself — interruptions, how much of the call each side spoke for, dead air, raised voices and speaking speed — and folded into the score alongside what was said. A perfectly polite transcript delivered rudely no longer passes.

What happens if I upload a voicemail, an IVR recording or two calls in one file?

It tells you, rather than scoring it anyway. An automated menu, a voicemail greeting or a file where only one person ever speaks is identified as such and deliberately left unscored, with the reason on the record. A file that turns out to contain more than one separate phone call is flagged instead of being averaged into a meaningless number. This matters more than it sounds: every one of those scored as a real call would drag an agent's average around and quietly make your leaderboard untrue.

What does a manager actually get out of it, beyond a score per call?

An agent leaderboard and a score trend over time, so coaching can be proved to work rather than assumed. Compliance reporting across the whole team, not one call at a time. An objection library showing what your market genuinely pushes back on. And a weekly or monthly audit report emailed to whoever you name, written in plain English — what the team did, the top issues, who improved and who needs a conversation.

Is sensitive information stored in the transcripts?

Card and account numbers, phone numbers, email addresses and the names of the people mentioned are detected and masked out of the stored transcript automatically, so a login to the dashboard is not a login to your customers' private details. On top of that, every company's recordings, transcripts and analytics live in a completely isolated environment, encrypted in transit and at rest, with role-based access and a full audit trail.

How quickly can I get started?

You can start analyzing calls within minutes of onboarding. Once your account is set up, create a project, upload your first recording, and get your first AI analysis in under 5 minutes. No hardware installation, no complex setup.

Back to Products

CallSentinel - Conversation Intelligence

Name: CallSentinel - Conversation Intelligence
Brand: IO Snack
Availability: InStock
Author: IO Snack

Dedicated Database

Know Every Call. Coach Every Rep. Close More Deals.

Stop guessing how your sales and support calls are going. CallSentinel uses AI to automatically transcribe, score, and analyze every conversation — giving you instant visibility into agent performance, compliance gaps, and revenue opportunities you are missing today.

Every call written out word for word, with the agent and the customer told apart
Automatic call scoring for sentiment, compliance & objection handling
Agent performance leaderboards and coaching alerts
Custom analysis rules tailored to your business
Deep-dive analysis on any call with one click
Works with any call recording — upload or integrate

Enterprise / Custom

Custom Pricing

Tailored quote — setup, training & monthly running fee

Request Quote Request Demo

See why teams are switching

Dedicated Setup | Team Training Included | Quote in 24h

Currently paying for human QA analysts? Calculate your savings →

CallSentinel Dashboard - Performance scores and compliance health

100%

Call Coverage

< 5 min

Analysis Time

70%+

Cost Savings vs Manual QA

24/7

Always Analyzing

Quick & Easy

Get Started in 3 Simple Steps

No technical knowledge needed. If you can use a phone, you can use IO Snack CallSentinel - Conversation Intelligence.

Upload Your Calls

Drag and drop call recordings — single or batch. Supports MP3, WAV, M4A and more. Processing begins automatically.

AI Analyzes Everything

Our AI engine transcribes, identifies speakers, scores quality, checks compliance, and detects sentiment — all in minutes.

Get Actionable Insights

Review scores on your dashboard, coach underperformers with specific feedback, and track improvement over time. Deep-dive into any call with one click.

See It in Action

Screenshots & Preview

Here's what you'll get — a clean, intuitive interface designed for speed.

Performance Intelligence Dashboard

Five AI scores at a glance: Overall, Sentiment, Compliance, Objections & Deal Closing
Compliance Health meter with greeting & closing rates
Top Agent spotlight with call volume rankings
Live call trend chart & top objection categories

CallSentinel Call Detail - AI scores and call summary

Per-Call AI Analysis

Five-dimension scoring: Overall, Sentiment, Compliance, Objections, Deal Closing
AI-generated call summary in seconds — no manual notes needed
Key topics automatically extracted from the conversation
Tabs: Overview, Transcript, Objections, Compliance — everything in one place

CallSentinel AI Insights - Strengths, weaknesses and coaching tips

AI Coaching Insights

What the agent did well — specific observations from the call
Exact weaknesses identified with direct evidence from the conversation
Actionable Coaching Tips your manager can share immediately
Audio metrics: speaking ratio, speech speed, interruptions & silence

CallSentinel Objections - AI-powered objection handling suggestions

Objection Coaching with AI Suggestions

Every customer objection detected and listed automatically
Agent's actual response shown alongside the objection
AI suggestion for better handling — highlighted and ready to train with
Handled vs Unhandled classification per objection

Compliance Reports

Total checks with Pass / Fail breakdown across all calls
Per-rule results: greeting, closing, empathy, disclosure checks
Every failed call flagged with the missing element clearly shown
Overall compliance rate visible instantly — no spreadsheet needed

CallSentinel Transcript - Full conversation with speaker labels

Full Transcript with Speaker Labels

Every word transcribed — CUSTOMER and AGENT clearly labeled
Timestamped line by line for precise reference
Searchable and scrollable — find any moment in seconds
Use as a coaching reference — share with agents directly

CallSentinel Analysis Rules - Custom and default scoring rules

Custom Analysis Rules

Built-in default rules: anger detection, agent tone, interruptions, silence
Add your own custom rules tailored to your scripts and policies
Rules categorized: Customer Emotion, Agent Behavior, Call Quality
Apply different rule sets per project or campaign

CallSentinel Upload - Drag and drop call recording interface

Upload & Analyze in Minutes

Drag & drop your recording — MP3, WAV, M4A, OGG supported
Assign to project and agent at upload time
Choose Standard or Deep Analysis quality per call
AI processing starts automatically — results in minutes

CallSentinel Billing - ROI calculator showing savings vs human QA

ROI Calculator — See Your Real Savings

Drag the slider to your daily call volume — savings update instantly
Side-by-side: Human QA Analysts vs CallSentinel AI cost
See exact monthly savings, freed hours, and 100% call coverage
Usage dashboard: credits used, remaining & storage at a glance

CallSentinel Call Recordings - Manage and analyze sales conversations

Call Recordings — Your Conversation Library

Every uploaded call listed with agent, project, outcome & score
Filter by status, agent, project or date range in seconds
Category & outcome tags — Sale Made, Follow Up, Resolved, Complaint
One-click CSV export of your entire call library

CallSentinel Bulk Import - Upload multiple recordings at once

Bulk Import — 100 Calls in One Upload

Drag-and-drop multiple audio files for batch processing
Assign project & agent to the whole batch in one step
Parallel AI processing — hundreds of calls analyzed without waiting
Supports MP3, WAV, M4A, OGG, FLAC, AAC & more

Analytics Dashboard

Sentiment distribution across all analyzed calls
Greeting & closing compliance rates — benchmarked over time
Top Objections chart — see what is costing you deals
Agent Leaderboard — identify top performers & coaching needs

Compliance Reports

Track every policy check across every call — Passed / Failed
Failed-check details: which rule, why it failed, what was missing
Overall compliance rate headline KPI for executives
Date-filterable for monthly / quarterly audit exports

CallSentinel AI Insights - Strengths, weaknesses, coaching tips per call

AI Insights — Per-Call Coaching

**Strengths** — what the agent did well on this specific call
**Weaknesses** — precise gaps, quoted from the transcript
**Coaching Tips** — concrete actionable improvements for next call
Audio metrics: speaking ratio, interruptions, volume spikes

CallSentinel Help Center - Guides and tutorials

Help Center — Learn Every Feature

Searchable in-app guides for every feature of CallSentinel
Getting Started, Calls & Uploads, Analytics, Rules, Webhooks & more
Search by keyword — find the answer in seconds
First-Time Setup Guide — get value in under 10 minutes

Everything You Need

Complete Feature List

Every feature built to help your business run faster and smarter.

Transcripts That Say Who Said What

Automatic speech-to-text for every call
The two sides are separated automatically — you always know who said what
Timestamp-accurate transcripts
Support for multiple audio formats (MP3, WAV, M4A)
Batch upload for processing multiple calls at once

AI Scoring & Analysis

Automatic quality scoring on every call
Sentiment analysis throughout the conversation
Deal-closing probability score for every sales call
Compliance and script adherence checking
Objection handling detection and classification
Custom scoring rules per project
Deep analysis for granular AI insights on demand

Agent Performance Management

Agent leaderboard ranked by quality scores
Individual agent performance dashboards
Coaching alerts when scores drop below threshold
Performance trend tracking over time
Team comparison analytics

Projects & Organization

Organize calls into projects by team or campaign
Custom analysis rules per project
Compliance templates for regulated industries
Per-project analytics and reporting
Smart archive — soft-delete projects with call history

Dashboard & Analytics

Real-time dashboard with call volume and quality trends
Compliance alert feed
Daily, weekly, and monthly trend analysis
Export-ready reports
Filter by agent, project, date range, and score

It Listens to the Call, Not Just the Transcript

Interruptions counted — how often the agent talked over the customer
Talk ratio — a good call is one where the customer speaks more than the agent
Dead air measured, so a customer left on silent hold is visible without listening
Raised voices detected from the audio itself, not guessed from the words
Speaking speed flagged when an agent races through or drags
These are folded into the score — a polite transcript delivered rudely no longer passes

Urdu, Arabic, Hindi — Read in English

The call is transcribed in the language it was actually spoken in
Delivered in English at full length — translated, never summarised or shortened
A head office that does not speak the language can still read every line
Mixed-language calls, the normal case in our markets, are handled as one conversation
The language is detected from the audio — nothing to set per call

What Comes Back From Every Call

A plain-English summary of what happened, in two or three sentences
What kind of call it was, and how it ended — sale made, callback required, escalated, resolved
Key topics, so a month of calls can be read as themes rather than one by one
Action items with who owes them and how urgent — nothing promised at 4pm quietly disappears
Every objection quoted exactly, how the agent answered, whether it was handled, and the response that would have worked
Strengths, weaknesses and specific coaching written for the agent, not the auditor

It Refuses to Fake a Score

An IVR recording, a voicemail or a one-sided file is named for what it is and left unscored
A file containing more than one call is flagged instead of being averaged into nonsense
A recording too poor to transcribe reliably is held back rather than given a number
Junk never reaches the leaderboard, so an agent is never dragged down by a bad file
You still get the transcript and the reason — nothing is silently discarded

Reports That Arrive Without Being Asked

A weekly or monthly audit report emailed to whoever you name
Written in plain English — what the team did, the top issues, who improved
Compliance reporting across the whole team, not one call at a time
Objection trends, so you learn what your market actually pushes back on
Score trends over time — evidence that coaching is or is not working

Billing & Usage

Your monthly analysis allowance is set in your quote — sized to the volume you actually run
Transparent usage-based billing — a longer call and a deeper analysis simply use more of it
Built-in ROI calculator comparing AI vs human analysts
Usage breakdown by project and agent
Storage tracking for call recordings

Enterprise Security & Integration

Enterprise-grade data isolation — your data is completely separate
Single sign-on from your IO Snack dashboard
Role-based access control with custom permission sets
Secure cloud storage for all recordings and transcripts
Full audit trail of all actions
PII redaction — sensitive data automatically masked in transcripts
REST API access with API key authentication
Webhook notifications for real-time event delivery to your systems
Using a cloud phone platform? We connect it for you on request, so recordings arrive on their own

Proprietary AI Engine

Multi-layer AI redundancy — no single point of failure
Automatic failover — always analyzing, even during infrastructure disruptions
Analysis engine purpose-built for call intelligence, not a general transcription tool
Configurable analysis depth per project
Rules, weights and thresholds are yours to tune — the standard sharpens because you sharpen it

Built for Your Industry

Who Is This For?

One CallSentinel - Conversation Intelligence, multiple industries — with features tailored to each.

Sales Teams

Know which reps are closing and which are losing deals. Automatically score every sales call for objection handling, upsell opportunities, and closing technique.

Outbound sales teams inbound lead qualification B2B sales organizations real estate agents

Customer Support Centers

Ensure every support call meets your quality standards. Detect frustrated customers, compliance violations, and coaching opportunities before they become problems.

Help desks technical support telecom support insurance claims

Compliance & Quality Assurance

Replace manual call sampling with 100% coverage. Every call is scored against your compliance rules automatically — no more spot-checking 5% of calls.

Financial services healthcare insurance regulated industries

Training & Coaching

Accelerate new hire ramp-up and ongoing coaching. AI identifies exactly what each agent needs to improve and surfaces the best calls as training examples.

New hire onboarding team leads sales managers quality assurance teams

Old QA vs CallSentinel AI

Why Smart Teams Are Replacing Manual QA

See exactly what changes the day you switch — issue by issue.

100%

Call Coverage

70%+

Cheaper Than Manual QA

24/7

Auto-Scoring, No Hiring

Your QA Today

With CallSentinel

Only 5–15% of calls reviewed — most coaching is guesswork

100% of calls analyzed automatically — nothing slips through

QA team burns 3+ days a week scoring calls by hand

Every call scored in minutes — zero human hours

Different reviewers give different scores — no consistency

Objective AI scoring, the same standard on every call

Compliance violations slip through unnoticed

Every call checked against your rules — gaps eliminated

Plain transcripts still need a human to make sense of them

AI summary + sentiment + topics surface the answer in seconds

Coaching feedback is generic, vague, and weeks late

Specific, evidence-backed coaching ready the same day

Sales objections get lost between the call and the CRM

Every objection extracted with proven handling suggestions

QA analysts cost a fortune — and still can't scale

70%+ cheaper than manual QA, scales with one click

Spreadsheets, lost notes, zero trend visibility

Searchable archive, dashboards, agent leaderboards

No audit trail when regulators or clients ask for proof

Pass/fail compliance reports — audit-ready any day

A transcript cannot hear the agent talking over the customer

Interruptions, talk ratio, dead air and raised voices measured from the audio

Calls in Urdu or Arabic never get reviewed at all

Transcribed in the spoken language and delivered in English, in full

IVR clips and voicemails get scored as real calls and skew the averages

Junk recordings are named and left unscored — the leaderboard stays honest

Card numbers and personal details sit in plain text in every transcript

Card numbers, phone numbers, emails and people's names masked out automatically

Same calls. Different outcomes. Stop paying for the old way.

See Your Savings

Proof, Not Promises

Real Businesses Run on IO Snack

The same team and codebase behind this product power these deployments — explore them.

Sky Nine

Real Estate Developer

2d → 5m Reconciliation Cycle 10 → 1 Brands on One Platform 24/7 Buyer Self-Service

View deployment

HUMAN-AI-Z

AI Tax & Multi-Entity ERP Platform

30–60 min Full Company Close AI Audit On Every Entry Multi-Entity Consolidation Engine

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CallaDoct

Telemedicine & Healthcare Marketplace

4 Portals Patient · Doctor · Donor · Admin 3 Modes Video · Phone · In-Person End-to-End Booking to Payout

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UTS

Transport & Fleet Operations

19 Integrated Modules Booking→Ledger Fully Connected AI-Native Audits & Q&A

View deployment

ROI Calculator

See How Much You'll Save

Drag the slider to match your daily call volume and instantly see the cost difference between human QA analysts and CallSentinel AI.

Calls Reviewed Per Day 50

10 calls/day 500 calls/day 1,000 calls/day

Average Call Length 5 min

1 min 15 min 30 min

OLD WAY

Human QA Analysts

Manual call review

Analysts needed 1

Avg salary/analyst $1,500/mo

Calls reviewed/day ~10 per analyst

Coverage 5-15% of calls

Monthly Cost $4,167

SMART WAY

CallSentinel AI

Automated call intelligence

AI analysts needed 0 humans

Credits per call 3 credits

Credits/month 3,300

Processing speed Minutes, not days

Coverage 100% of calls

Est. Monthly Cost $258

$4,118

Monthly Savings

99%

Cost Reduction

125 hrs

Hours Saved/Month

100%

Call Coverage

* Salary estimates based on your region's average QA analyst compensation, at ~10 calls reviewed per analyst per day over 22 working days. CallSentinel is billed in credits — one credit per started minute of each call on the standard tier, so a 3-minute call uses 3 credits and a 2:05 call uses 3 as well. The estimate above is the base plan plus the credit packs that volume needs; your final price is quoted per client.

Enterprise Solution

What's Included in Your Custom Setup

Every CallSentinel - Conversation Intelligence deployment is tailored to your business — base capabilities plus the optional capabilities you need. Pricing is custom-quoted per client.

25 Extra Agents

Base plan includes 5 agent seats. This pack adds 25 more. Example: a team of 30 agents needs 2 packs (5 base + 25 + 25 = 55 seats). Stackable â€” buy as many packs as your headcount needs.

Webhook Integration (Connect External Tools)

Automatically push call results to any external tool the moment analysis finishes â€” no manual work. Examples: low score sends Slack alert to manager; completed call creates a follow-up task in HubSpot or Salesforce; every result posted to a Google Sheet for custom reporting.

API Access (Connect Your Own Software)

Connect CallSentinel directly to your dialler, CRM, or internal tools. Example: your phone system auto-uploads each recording after the call ends; CallSentinel analyses it and sends the score back to your own dashboard â€” zero manual uploads or logins. Includes secure API key management.

WhatsApp Coaching Alerts

After every call is analysed, agents automatically receive a WhatsApp message with their score and 2 personalised coaching tips â€” no login required, feedback lands on their phone. Managers instantly get alerts for any low-scoring call so nothing slips through.

Advanced Analytics & Reports

Go beyond the standard dashboard: weekly team scorecards, side-by-side agent comparisons, call category trend charts (objections, pricing, complaints), compliance heatmaps by agent and date range, and auto-generated PDF reports delivered to your inbox on a schedule.

Custom Analysis Rules

Base plan includes 12 built-in rules (greeting, empathy, profanity, hold etiquette, etc.) and 3 custom rule slots. This addon removes the custom rule limit entirely. Examples of custom rules: Flag call if customer said cancel or refund; Give 0 points if agent did not mention the warranty; Alert manager if discount over 20% was offered.

GDPR & Data Compliance

Automatically redact customer names, phone numbers, and ID numbers from transcripts before storage. Agents or customers can request a full data export or permanent deletion (right to be forgotten) in one click. Includes a tamper-proof audit log for regulators or legal review.

1,500 Extra Credits/Month

Base plan includes 150 credits FREE every month (1 credit = 1 minute of call on standard analysis, so 150 credits = 2.5 hrs; deep analysis uses 2 credits per minute). This pack adds 1,500 more credits every month on top of that. Stackable: 2 packs = 3,150 credits/mo (52.5 hrs of standard analysis). Ideal for teams with high call volumes.

Dedicated Database (Enterprise)

Your call recordings, transcripts, and scores are stored in a completely private, isolated database â€” physically separate from all other companies. Required for regulated industries (banking, healthcare, legal) or enterprises with strict data-sovereignty and high call volumes.

Get Your Custom CallSentinel - Conversation Intelligence Quote

Setup, training, integration, and a monthly running fee — sized to your business. We'll respond within 24 hours.

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