Sky Nine
Ten sub-brand developments on one unified MIS, from lead to lease — now fronted by a new public website with AI chat and voice assistants.
Brands Running on This Platform
The Journey
-
1
Started with the CRM + Sales engine to bring leads, site visits, bookings and instalments into one pipeline.
-
2
Layered the Accounting and Banking modules on top so every booking, cheque and salary flowed through one ledger.
-
3
Added HR + Payroll with auto-generated PDF salary slips and a versioned employee handbook system.
-
4
Built the Client Portal so buyers self-serve queries, document requests, payments and investment statements.
-
5
Shipped the Dynamic Building Visualization — multi-floor interactive SVG plans tied to live unit availability.
-
6
Closed the loop with the Auto Document & Agreement Engine and a custom Amenity Budget Allocation system.
-
7
Scope expanded to cover Sky Nine's hospitality portfolio — including the franchised Ramada Plaza and Best Western properties they operate.
-
8
Launched a new public website — project pages, dated construction progress, official notices and an enquiry form wired straight into the MIS.
-
9
Added an AI chat assistant and an Urdu-first AI voice agent to the site, so every visitor gets an answer and every caller is captured without waiting for office hours.
-
10
Today every Sky Nine sub-brand development runs on this single platform.
One operations home — every module, every reminder, one screen
The Problem
A multi-brand developer running ten sub-brand developments cannot afford ten places to log in. Staff were context-switching between systems all day, and time-sensitive items — credit-card renewals, system-year rollovers, scheduled approvals — were getting lost in inboxes and personal calendars.
What We Built
- Single-login home with a tile grid surfacing every active module per user role (Sales, Accounts, HR, Procurement, IO Drive, Client Care, Marketing, Work Place)
- Per-tile activity status — Active / In-Active with live sub-counts (e.g. Client Care: Active (3))
- Brand and sub-brand switcher in the top bar — same login, different development context
- Personalised reminder pipeline embedded on the home screen — Subject, Assigned By, Expiry Date, Days Left, Status — with one-click task / reminder creation
- CSV export and column-visibility controls on the reminder grid for ops planning
- Top-bar "Send WhatsApp" quick action for rapid inter-team comms without leaving the home screen
One executive dashboard for every sub-brand development
The Problem
Leadership had to wade through reports from a dozen sources to know how each project was performing. Cross-development comparison was effectively impossible.
What We Built
- Multi-development KPI dashboard with drill-down per sub-brand
- Live metrics: bookings, collections, instalments due, leads-by-stage
- Cross-brand revenue and cashflow snapshots
- Market-rates panel benchmarking against competitor pricing
- Bank-interest tracking on parked funds
Client Care Department: complaints, queries and resolution tracking
The Problem
Client complaints and queries lived in WhatsApp threads, phone calls and personal email inboxes. Nothing was tracked, SLAs went unmet, and clients had zero visibility into the status of their request.
What We Built
- Centralised query intake with auto-generated tracking IDs
- Status pipeline: new → assigned → in-progress → resolved → closed
- Per-query conversation thread with separate internal and client-facing responses
- Real-time CCD dashboard — Total, Pending, Resolved and Critical KPIs
- Query Trends (30-day) chart and Status Distribution analytics
- Critical alerts for SLA breaches and overdue queries
- Public tracking page — clients look up status by tracking ID without logging in
- Branded PDF transcript export with company disclaimer footer
Self-service buyer portal: queries, documents, investments, marketplace
The Problem
Every buyer query — payment receipts, agreement copies, allotment letters, market value updates, amenity bookings — was a phone call to the office. The team was answering the same questions hundreds of times a day, and buyers had no transparent view of their own investment performance.
What We Built
- Authenticated portal with per-buyer dashboard — total booking, current market value, benefits earned and total gain at a glance
- Investment Analysis: real-time market value, growth charts, annualized return %, claimable amount tracking
- My Documents: request paid certificates (NOCs, allotment letters, payment statements), upload personal docs, track verification status
- Premium Amenities marketplace — book hotel rooms, dining, spa, fitness and meeting rooms across sub-brand properties
- Support / Queries module: raise tickets with tracking IDs, monitor pending vs resolved KPIs, full query history
- In-portal news feed and announcements from the developer
From booking to allotment — bank-grade online payments and tamper-proof QR-verified delivery
The Problem
Plot bookings, payment plans, instalment tracking and final allotment letters lived across paper files, spreadsheets and disconnected bank receipts. Manual reconciliation took days. Worse, counterfeit allotment documents are a recurring fraud risk in this market — and buyers had no way to instantly verify whether the letter they received was genuine.
What We Built
- End-to-end booking flow — floor-plan-driven unit selection with configurable payment plans (down-payment, monthly instalments, balloon)
- 1LINK / OneLink payment gateway integration — buyers pay via JazzCash, easypaisa, 1LINK ATM, internet banking or mobile banking
- 24-digit Consumer Number + scannable bank QR generated per challan for one-tap online payments
- Real-time payment confirmation auto-posts to the client ledger and booking record — no manual reconciliation
- Cheque lifecycle tracked end to end: issued → deposited → cleared, with bank-statement reconciliation
- Auto-generated provisional allotment letters branded per sub-brand development
- Every allotment carries a tamper-proof QR code linking to a public verification page — buyers scan to instantly confirm the document is authentic and unmodified, eliminating fake-allotment fraud
- Email + client-portal delivery of every payment confirmation, challan and allotment letter
Full books, cashflow and banking — purpose-built for real-estate operations
The Problem
Financials were fragmented: bookings in one tool, salaries in spreadsheets, bank statements PDF-ed and reconciled by hand. Month-close took a full week every cycle.
What We Built
- Double-entry chart of accounts (acc_books)
- Cashflow analysis with project-level allocation
- Tax management module
- Bank statement import with semi-automated reconciliation
- Cheque issued/deposited tracking with print
- Cron-driven monthly close and full audit trail
End-to-end HR with auto-generated salary slips and handbooks
The Problem
HR ran on physical files. Salary slips were typed manually each month, employee handbooks were Word documents emailed once a year, and year-end tax slips were chaos.
What We Built
- Employee master with hierarchy and role-based access
- Auto-generated PDF salary slips per cycle, per employee
- Versioned handbook system
- Leave + attendance integration
- Year-end tax slip generation and email delivery
Team management, company goals and roadmap on one screen
The Problem
Cross-functional initiatives — new development launches, internal migrations, approvals — had no shared view of who owns what or what is slipping.
What We Built
- Company-wide goal cards with owners and timelines
- Visual roadmap module (quarterly lanes)
- Per-team task assignment and status tracking
- Pending discount approval workflow (line manager → director)
Multi-floor interactive SVG plans for live unit selection
The Problem
Showing buyers what was available on which floor was either a paper brochure or a static PDF — never the live truth.
What We Built
- Multi-floor interactive SVG building plans (lower-ground, ground, upper floors)
- Unit-level click → status (available, reserved, sold) → details modal
- Sales reps can lock units in real-time during a site visit
- Layouts reflect live booking system status
Auto-generated rental agreements, contracts and custom PDFs
The Problem
Every rental agreement (some up to 23 pages with annexures) was typed by hand, increasing closing time and the risk of typos in legal text.
What We Built
- Template-driven agreement generation with variable substitution
- Branded headers and footers for each sub-brand development
- Internal Drive (iodrive) for storing signed copies
- Email delivery to buyer with auto-attached PDF
Custom amenity budget engine with monthly limits and audit trail
The Problem
Sky Nine needed to allocate monthly amenity budgets per amenity globally, with per-client claimable limits, fallback ratios and a full audit trail. No off-the-shelf system handled this combination.
What We Built
- Five dedicated DB tables: budgets, client usage, orders, items, audit transactions
- Admin panel for monthly budget edits, ratios, usage stats and reset
- Real-time eligibility check at client checkout
- Auto split-payment calculator (claimable vs cash)
- Cron-based monthly reset with end-to-end audit trail
A new public website — projects, dated site progress, official notices and enquiry tracking
The Problem
A developer with a delivered hotel-led landmark and a flagship under construction needs one public address that presents each project, shows real construction progress and publishes official notices — and hands every enquiry to the sales team without anyone re-typing it.
What We Built
- Brand-led homepage and project pages for the flagship under development and the delivered, operating landmark
- Dated construction-progress history for the flagship — newest site photographs first, tap any image to view it full screen
- Notices and documents centre — public notices, project by-laws, client updates and press, and media coverage, each published with its original issue date
- Updates page curating posts from Sky Nine's official social channels
- Enquiry form that sends every enquiry straight into the MIS and returns a tracking ID to the visitor
- Track Query page — tracking ID plus the last four digits of the registered phone opens the full conversation and lets the client reply securely
- Digital Access section linking property clients to the Client Portal and authorised staff to the ERP login
- One-tap WhatsApp and call buttons on every page
AI chat assistant that answers from Sky Nine's own content and logs follow-ups into the MIS
The Problem
Prospects and existing buyers ask the same questions all day — project status, possession, how to get details — often outside office hours. Every unanswered message is a lost lead or an avoidable call to the team.
What We Built
- A chat assistant in Sky Nine's own colours and name, available across the website
- Answers drawn from Sky Nine's website pages and a curated knowledge base, so replies stay within published facts
- Replies in the same language and script the visitor writes in
- Optional pre-chat form for name, phone and email with a privacy-policy link — visitors can skip it and start chatting straight away
- When a visitor asks for follow-up, the assistant registers the enquiry in the Sky Nine MIS and gives them a tracking link to the website's Track Query page
- WhatsApp hand-off to the team, plus an offline message with phone and email when nobody is available
AI voice agent that takes calls from the website and captures every caller for follow-up
The Problem
Many property buyers would rather talk than type, and calls arrive when nobody is at a desk. A missed call is a missed buyer.
What We Built
- A "Call us — it's free" button on the website: visitors speak to Sara, Sky Nine's AI voice agent, straight from the browser — no app and no sign-up
- Urdu-first agent with a warm Sky Nine persona that greets callers in Urdu
- Trained on Sky Nine's projects, hotel facilities, office hours, site-visit requests and contact details, so it answers from facts rather than guessing
- Optional pre-call form for name, phone and email, and a clear notice before the call that calls are recorded for quality and review
- Remembers the caller — captures name, phone and what they need, and flags callback requests so the team knows who to ring back
- Every call is logged with its transcript, summary and outcome in the SmartLine dashboard